Absorbent Anti-Slip Dog Mat, Grey, 35x50cm
Delivery Charges:
- A shipping fee of R79 applies on all orders
Processing and Delivery Times:
- Order Cut-Off Time: 2 PM South African Standard Time
- Processing & Handling: 1–3 Business Days (Monday - Friday)
- Transit Time: 6–12 Business Days (Monday - Friday)
Order Updates and Tracking:
- We’ll keep you updated on your order status via SMS and email.
Customs and Identification:
- Customs Clearance: We handle customs through Evertrend.co.za's import license, usually without requiring your ID.
- Exceptions: If your ID is needed for customs, we’ll reach out to you directly.
- Privacy Assurance: Any ID information required is kept confidential, used solely for customs purposes, and accessed only by authorized personnel.
Shipping Restrictions:
- We currently ship only within South Africa.
Returns and Compensation:
- Return Policy: You can return items in new condition within 7 days for a refund, excluding shipping charges. Please contact us at sales@evertrend.co.za.
- Damaged or Incorrect Shipments: If you receive a damaged or incorrect item, report it within 7 days with proof for compensation. Contact us at sales@evertrend.co.za.
Duties and Taxes:
- No Additional Charges: The price you see is the final price—no hidden costs or extra taxes.
Contact Us:
50 Constantia Boulevard,
Johannesburg,
Gauteng,
1709,
South Africa
Email: sales@evertrend.co.za
Phone: +27 10 448 7027
Product Details
Protect your floors and pamper your pet with this super-absorbent, anti-tear, and bite-resistant Pet Floor Mat. Made from durable diatomaceous earth, this quick-drying mat offers excellent grip to prevent slips and spills, keeping paws and floors dry and clean. Ideal as a feeding mat or a comfy dog nest pad, its soft yet robust design withstands scratches and wear, ensuring long-lasting use. Available in the stylish Dogs Party Deep Grey design and three convenient sizes (35x50cm, 45x60cm, 50x70cm) to suit your pet's needs. Simply wipe clean for effortless maintenance. Choose the perfect size for your furry friend: 35x50cm (approx. 350g), 45x60cm (approx. 540g), or 50x70cm (approx. 700g).
Delivery Process
Delivery Charges
- A shipping fee of R79 applies on all orders.
Processing and Delivery Times
- Order Cut-Off Time: 2 PM South African Standard Time
- Processing & Handling: 1–3 Business Days (Monday - Friday)
- Transit Time: 6–12 Business Days (Monday - Friday)
Order Updates and Tracking
- We’ll keep you updated on your order status via SMS and email.
Customs and Identification
- Customs Clearance: We handle customs through Evertrend.co.za's import license, usually without requiring your ID.
- Exceptions: If your ID is needed for customs, we’ll reach out to you directly.
- Privacy Assurance: Any ID information required is kept confidential, used solely for customs purposes, and accessed only by authorized personnel.
Shipping Restrictions
- We currently ship only within South Africa.
Returns and Compensation
- Return Policy: You can return items in new condition within 7 days for a refund, excluding shipping charges. Please contact us at sales@evertrend.co.za.
- Damaged or Incorrect Shipments: If you receive a damaged or incorrect item, report it within 7 days with proof for compensation. Contact us at sales@evertrend.co.za.
Duties and Taxes
- No Additional Charges: The price you see is the final price—no hidden costs or extra taxes.
Contact Us
50 Constantia Boulevard, Johannesburg, Gauteng, 1709, South Africa
Email: sales@evertrend.co.za
Phone: +27 10 448 7027
Refunds & Returns
Duration:
- You have 7 days from receiving your item to request a return. Requests made after 7 working days from delivery will not be accepted.
Full Refunds:
- Damaged or Faulty Items: We offer a 100% refund if the product is damaged or faulty upon delivery.
- Incorrect Product Delivered: We offer a 100% refund, or we can send the correct product.
- Order Not Received: We offer a 100% refund if you did not receive your order.
- Missing Items: We offer a 100% refund for any missing item or component from your order, or we can send the missing components.
Return Conditions:
- To qualify for a return, items must be in the same condition you received them: unworn, unused, with tags, and in the original packaging. A receipt or proof of purchase is required.
Initiating a Return:
- Start Your Return: Email sales@evertrend.co.za to lodge your return request.
- Process: Include your order number, reason for return, and as much detail as possible to speed up the return/replacement process.
- LCD Screens: For LCD screens, ensure installation is performed by a professional to avoid warranty issues. Include an invoice image from the technician if the LCD is faulty.
- Return Approval: If your return is accepted, we’ll provide the return address. Items returned without a prior request will not be accepted.
Change of Mind:
- 'Change of mind' returns (e.g., ordered by mistake) are subject to a 15% handling fee. Return shipping must be handled by the buyer.
Misdescription:
- If the product differs from its description, contact us within 7 days of delivery for a full refund or the correct item to be sent.
Contact:
- For any return queries, email sales@evertrend.co.za.
Cancellation:
- Process: Email your cancellation request.
- Timing: Cancellations are only possible before the order has shipped. Once shipped, cancellation cannot occur.
- Post-Shipment Cancellation: Involves up to a 15% restocking fee, and the buyer must return the item(s) to the dispatch warehouse.
Damages and Issues:
- Inspect your order upon arrival and report any issues within 24 hours of delivery for defective, damaged, or incorrect items. We aim to resolve such issues promptly.
Exceptions / Non-Returnable Items:
- Non-Returnable: Perishable goods, custom products, personal care goods, hazardous materials, flammable liquids or gases, and spare parts installed in mobile phones.
- Sale Items and Gift Cards: Sales items and gift cards are non-returnable. Personal items must be unopened and in original packaging to qualify for a return.
Exchanges:
- For a different item, return the original and make a new purchase once the return is accepted.
Refunds:
- Notification: We will inform you once we’ve received and inspected your return.
- Approval: If the refund is approved, it will be processed to your original payment method. Transaction times may vary based on your bank or card issuer.