Delivery Process
Delivery Charges:
- A shipping fee of R79 applies on all orders
Processing and Delivery Times:
- Order Cut-Off Time: 2 PM South African Standard Time
-
Processing & Handling: 1–3 Business Days (Monday - Friday)
- Transit Time: 6–12 Business Days (Monday - Friday)
Order Updates and Tracking:
- We’ll keep you updated on your order status via SMS and email.
Customs and Identification:
- Customs Clearance: We handle customs through Evertrend.co.za's import license, usually without requiring your ID.
- Exceptions: If your ID is needed for customs, we’ll reach out to you directly.
- Privacy Assurance: Any ID information required is kept confidential, used solely for customs purposes, and accessed only by authorized personnel.
Shipping Restrictions:
- We currently ship only within South Africa.
Returns and Compensation:
- Return Policy: You can return items in new condition within 7 days for a refund, excluding shipping charges. Please contact us at sales@evertrend.co.za.
- Damaged or Incorrect Shipments: If you receive a damaged or incorrect item, report it within 7 days with proof for compensation. Contact us at sales@evertrend.co.za.
Duties and Taxes:
- No Additional Charges: The price you see is the final price—no hidden costs or extra taxes.
Contact Us:
50 Constantia Boulevard,
Johannesburg,
Gauteng,
1709,
South Africa
Email: sales@evertrend.co.za
Phone: +27 10 448 7027