100
Waist And Back Massager Lumbar Vertebra Car Neck Massage Pillow, Specification: Charging Model Gray
Delivery Charges:
- A shipping fee of R79 applies on all orders
Processing and Delivery Times:
- Order Cut-Off Time: 2 PM South African Standard Time
- Processing & Handling: 1–3 Business Days (Monday - Friday)
- Transit Time: 6–12 Business Days (Monday - Friday)
Order Updates and Tracking:
- We’ll keep you updated on your order status via SMS and email.
Customs and Identification:
- Customs Clearance: We handle customs through Evertrend.co.za's import license, usually without requiring your ID.
- Exceptions: If your ID is needed for customs, we’ll reach out to you directly.
- Privacy Assurance: Any ID information required is kept confidential, used solely for customs purposes, and accessed only by authorized personnel.
Shipping Restrictions:
- We currently ship only within South Africa.
Returns and Compensation:
- Return Policy: You can return items in new condition within 7 days for a refund, excluding shipping charges. Please contact us at sales@evertrend.co.za.
- Damaged or Incorrect Shipments: If you receive a damaged or incorrect item, report it within 7 days with proof for compensation. Contact us at sales@evertrend.co.za.
Duties and Taxes:
- No Additional Charges: The price you see is the final price—no hidden costs or extra taxes.
Contact Us:
50 Constantia Boulevard,
Johannesburg,
Gauteng,
1709,
South Africa
Email: sales@evertrend.co.za
Phone: +27 10 448 7027
Product Details
1. Fabric: cotton
2. Gear: 3 gears
3. Function: mechanical massage
4. Rated power: 24 W
5. Rated voltage: DC 12V
6. Intelligent Timing: about 15 minutes
7. Heating temperature: about 40 degrees Celsius
8. Rechargeable battery capacity: 2000mAh
9. Power supply mode: rechargeable / plug-in type
10. Massage techniques: hot, massage, kneading
11. Applicable parts: neck, waist, hips, legs, back
12. Product weight: about 1.5 kg
13. Product size: about 24.5 x 39 x 13 cm
Functional features:
1. 3 gears of strength, arbitrary control, gentle - low, soothing tension, caressing the muscles; mild - medium, deep activation, activate the muscles and bones; strong - high, bionic kneading, symptomatic massage
2. Small body, big energy, selected motor, small appearance, with a strong heart, just to make you more comfortable experience
3. U-shaped curve design, full wrap massage, ergonomic design, effective support and wrapping physiological curves, so that the massage is more comfortable to enjoy, enjoy the feeling of relaxation
4. Specially designed for sedentary office workers, full support arc design, fit the lumbar spine, let life relax at ease
5. Slow rebound memory foam, after a number of soft and hard debugging selection of memory foam not only to ensure the support of the lumbar force, but also to ensure that there is a good degree of softness
6. 8 upgraded massage balls, circular kneading muscles, 2 groups of wrap-around massage head, to maintain a balanced speed and moderate intensity, massage and kneading, so that the fatigue to be dissipated
7. 15-minute intelligent timer, overheating automatic power-off protection, peace of mind, lightweight and portable, wired model without battery
8. 2 3D shiatsu simulation massage heads, accurate positioning of the parts you want to massage, imitation finger real touch, massage relaxation anytime, anywhere
Delivery Process
Delivery Charges
- A shipping fee of R79 applies on all orders.
Processing and Delivery Times
- Order Cut-Off Time: 2 PM South African Standard Time
- Processing & Handling: 1–3 Business Days (Monday - Friday)
- Transit Time: 6–12 Business Days (Monday - Friday)
Order Updates and Tracking
- We’ll keep you updated on your order status via SMS and email.
Customs and Identification
- Customs Clearance: We handle customs through Evertrend.co.za's import license, usually without requiring your ID.
- Exceptions: If your ID is needed for customs, we’ll reach out to you directly.
- Privacy Assurance: Any ID information required is kept confidential, used solely for customs purposes, and accessed only by authorized personnel.
Shipping Restrictions
- We currently ship only within South Africa.
Returns and Compensation
- Return Policy: You can return items in new condition within 7 days for a refund, excluding shipping charges. Please contact us at sales@evertrend.co.za.
- Damaged or Incorrect Shipments: If you receive a damaged or incorrect item, report it within 7 days with proof for compensation. Contact us at sales@evertrend.co.za.
Duties and Taxes
- No Additional Charges: The price you see is the final price—no hidden costs or extra taxes.
Contact Us
50 Constantia Boulevard, Johannesburg, Gauteng, 1709, South Africa
Email: sales@evertrend.co.za
Phone: +27 10 448 7027
Refunds & Returns
Duration:
- You have 7 days from receiving your item to request a return. Requests made after 7 working days from delivery will not be accepted.
Full Refunds:
- Damaged or Faulty Items: We offer a 100% refund if the product is damaged or faulty upon delivery.
- Incorrect Product Delivered: We offer a 100% refund, or we can send the correct product.
- Order Not Received: We offer a 100% refund if you did not receive your order.
- Missing Items: We offer a 100% refund for any missing item or component from your order, or we can send the missing components.
Return Conditions:
- To qualify for a return, items must be in the same condition you received them: unworn, unused, with tags, and in the original packaging. A receipt or proof of purchase is required.
Initiating a Return:
- Start Your Return: Email sales@evertrend.co.za to lodge your return request.
- Process: Include your order number, reason for return, and as much detail as possible to speed up the return/replacement process.
- LCD Screens: For LCD screens, ensure installation is performed by a professional to avoid warranty issues. Include an invoice image from the technician if the LCD is faulty.
- Return Approval: If your return is accepted, we’ll provide the return address. Items returned without a prior request will not be accepted.
Change of Mind:
- 'Change of mind' returns (e.g., ordered by mistake) are subject to a 15% handling fee. Return shipping must be handled by the buyer.
Misdescription:
- If the product differs from its description, contact us within 7 days of delivery for a full refund or the correct item to be sent.
Contact:
- For any return queries, email sales@evertrend.co.za.
Cancellation:
- Process: Email your cancellation request.
- Timing: Cancellations are only possible before the order has shipped. Once shipped, cancellation cannot occur.
- Post-Shipment Cancellation: Involves up to a 15% restocking fee, and the buyer must return the item(s) to the dispatch warehouse.
Damages and Issues:
- Inspect your order upon arrival and report any issues within 24 hours of delivery for defective, damaged, or incorrect items. We aim to resolve such issues promptly.
Exceptions / Non-Returnable Items:
- Non-Returnable: Perishable goods, custom products, personal care goods, hazardous materials, flammable liquids or gases, and spare parts installed in mobile phones.
- Sale Items and Gift Cards: Sales items and gift cards are non-returnable. Personal items must be unopened and in original packaging to qualify for a return.
Exchanges:
- For a different item, return the original and make a new purchase once the return is accepted.
Refunds:
- Notification: We will inform you once we’ve received and inspected your return.
- Approval: If the refund is approved, it will be processed to your original payment method. Transaction times may vary based on your bank or card issuer.