100
Cat Supplies Detachable Waterproof Anti-Bite Anti-Licking Collar Cat Circle Neck Headgear, Specification: XS(Pink Dog)
Delivery Charges:
- A shipping fee of R79 applies on all orders
Processing and Delivery Times:
- Handling Time: Please allow 1-3 working days for us to process and quality-check your order.
- Delivery Time: Expect delivery within 7-15 working days via our trusted private couriers. If delivery to your address isn’t possible, your order will be redirected to the nearest PAXI collection point.
Order Updates and Tracking:
- We’ll keep you updated on your order status via SMS and email.
Customs and Identification:
- Customs Clearance: We handle customs through Evertrend.co.za's import license, usually without requiring your ID.
- Exceptions: If your ID is needed for customs, we’ll reach out to you directly.
- Privacy Assurance: Any ID information required is kept confidential, used solely for customs purposes, and accessed only by authorized personnel.
Shipping Restrictions:
- We currently ship only within South Africa.
Returns and Compensation:
- Return Policy: You can return items in new condition within 7 days for a refund, excluding shipping charges. Please contact us at sales@evertrend.co.za.
- Damaged or Incorrect Shipments: If you receive a damaged or incorrect item, report it within 7 days with proof for compensation. Contact us at sales@evertrend.co.za.
Duties and Taxes:
- No Additional Charges: The price you see is the final price—no hidden costs or extra taxes.
Additional Information:
- Shipping Calculations: Shipping costs are calculated at checkout based on your order details.
- Regional Delivery Times:
- Major Cities: Delivery within 1-5 working days.
- Other Areas: Delivery within 7-15 working days.
Product Details
1. Size: XS/S/M/L/XL/XXL
2. Outer diameter: XS is about 17 cm, S is about 23 cm, M is about 27 cm, L is about 31 cm, XL is about 38 cm, and XXL is about 43 cm
3. Adjustable range: XS is about 10-18 cm, S is about 13-22 cm, M is about 17-27 cm, L is about 20-32 cm, XL is about 23-40 cm, and XXL is about 27-45 cm
4. Suggested weight: XS is within 1 kg, S is within 2 kg, M is within 4.5 kg, L is within 7 kg, XL is within 10 kg, and XXL is within 15 kg.
5. Weight: XS is about 40 grams, S is about 65 grams, M is about 105 grams, L is about 160 grams, XL is about 240 grams, and XXL is about 350 grams.
6. Application: universal for cats and dogs
7. Material: waterproof cotton cloth + PP cotton
8. Purpose: prevent pets from licking wounds, daily care, etc.
9. Features: cartoon pattern, soft and breathable, comfortable to wear, detachable inner liner, easy to clean, can be used for eating and sleeping, inner ring elastic mouth design, freely adjustable size, micro-waterproof surface, not easy to get dirty, versatile, durable durable
Delivery Process
Delivery Charges:
- A shipping fee of R79 applies on all orders
Processing and Delivery Times:
- Handling Time: Please allow 1-3 working days for us to process and quality-check your order.
- Delivery Time: Expect delivery within 7-15 working days via our trusted private couriers. If delivery to your address isn’t possible, your order will be redirected to the nearest PAXI collection point.
Order Updates and Tracking:
- We’ll keep you updated on your order status via SMS and email.
Customs and Identification:
- Customs Clearance: We handle customs through Evertrend.co.za's import license, usually without requiring your ID.
- Exceptions: If your ID is needed for customs, we’ll reach out to you directly.
- Privacy Assurance: Any ID information required is kept confidential, used solely for customs purposes, and accessed only by authorized personnel.
Shipping Restrictions:
- We currently ship only within South Africa.
Returns and Compensation:
- Return Policy: You can return items in new condition within 7 days for a refund, excluding shipping charges. Please contact us at sales@evertrend.co.za.
- Damaged or Incorrect Shipments: If you receive a damaged or incorrect item, report it within 7 days with proof for compensation. Contact us at sales@evertrend.co.za.
Duties and Taxes:
- No Additional Charges: The price you see is the final price—no hidden costs or extra taxes.
Additional Information:
- Shipping Calculations: Shipping costs are calculated at checkout based on your order details.
- Regional Delivery Times:
- Major Cities: Delivery within 1-5 working days.
- Other Areas: Delivery within 7-15 working days.
Refunds & Returns
Duration:
- You have 7 days from receiving your item to request a return. Requests made after 7 working days from delivery will not be accepted.
Full Refunds:
- Damaged or Faulty Items: We offer a 100% refund if the product is damaged or faulty upon delivery.
- Incorrect Product Delivered: We offer a 100% refund, or we can send the correct product.
- Order Not Received: We offer a 100% refund if you did not receive your order.
- Missing Items: We offer a 100% refund for any missing item or component from your order, or we can send the missing components.
Return Conditions:
- To qualify for a return, items must be in the same condition you received them: unworn, unused, with tags, and in the original packaging. A receipt or proof of purchase is required.
Initiating a Return:
- Start Your Return: Email sales@evertrend.co.za to lodge your return request.
- Process: Include your order number, reason for return, and as much detail as possible to speed up the return/replacement process.
- LCD Screens: For LCD screens, ensure installation is performed by a professional to avoid warranty issues. Include an invoice image from the technician if the LCD is faulty.
- Return Approval: If your return is accepted, we’ll provide the return address. Items returned without a prior request will not be accepted.
Change of Mind:
- 'Change of mind' returns (e.g., ordered by mistake) are subject to a 15% handling fee. Return shipping must be handled by the buyer.
Misdescription:
- If the product differs from its description, contact us within 7 days of delivery for a full refund or the correct item to be sent.
Contact:
- For any return queries, email sales@evertrend.co.za.
Cancellation:
- Process: Email your cancellation request.
- Timing: Cancellations are only possible before the order has shipped. Once shipped, cancellation cannot occur.
- Post-Shipment Cancellation: Involves up to a 15% restocking fee, and the buyer must return the item(s) to the dispatch warehouse.
Damages and Issues:
- Inspect your order upon arrival and report any issues within 24 hours of delivery for defective, damaged, or incorrect items. We aim to resolve such issues promptly.
Exceptions / Non-Returnable Items:
- Non-Returnable: Perishable goods, custom products, personal care goods, hazardous materials, flammable liquids or gases, and spare parts installed in mobile phones.
- Sale Items and Gift Cards: Sales items and gift cards are non-returnable. Personal items must be unopened and in original packaging to qualify for a return.
Exchanges:
- For a different item, return the original and make a new purchase once the return is accepted.
Refunds:
- Notification: We will inform you once we’ve received and inspected your return.
- Approval: If the refund is approved, it will be processed to your original payment method. Transaction times may vary based on your bank or card issuer.